FAQ
Common questions about bridging SMS and email.
Delivery is usually quick, but SMS is not a real-time guaranteed channel. Carrier queues, regional rules, and network conditions can introduce delays. For critical alerts, use escalation and retries.
Yes. Many setups run two-way: inbound SMS routes to email/webhooks, while outbound SMS can be triggered from email systems or API calls.
Inbound SMS can be delivered as HTTPS webhook events to your application, so you can automate routing, ticket creation, acknowledgements, and custom workflows.
Outbound messaging is typically exposed via a simple HTTPS API. You submit a destination number and message body, plus optional metadata for routing and logging.
A common approach is an HMAC signature header plus a timestamp. Your app recalculates the signature and rejects stale timestamps to prevent replay attacks.
No — they are examples showing typical patterns. Exact endpoints, authentication, and provider choices depend on your deployment and configuration.